To enter The Thermal Club, you must present a valid ticket. Before arriving, make sure you have one of the following ready:

• Digital Ticket: Download your ticket from the email confirmation and add it to your digital wallet for easy access.
• Printed Ticket: If you do not use a digital wallet, you can print a PDF version of your ticket from the email confirmation.
• Email Confirmation: If you are unable to download or print your ticket, you may present the email confirmation containing the QR code at the gate for scanning.

Yes! To ensure a smooth entry and experience at The Thermal Club, follow these steps before race day:

1. Download Your Ticket: Access your ticket from the email confirmation you received.
2. Save to Your Digital Wallet: If you have a digital wallet, add the ticket for easy retrieval.
3. Print a Backup (if needed): If you don’t use a digital wallet, print a PDF version of your ticket.
4. Keep Your Email Confirmation Handy: You can also present the email containing your ticket’s QR code at the gate if necessary.

If you cannot locate your tickets, please contact Universe Support from the email address associated with your order. Click HERE to submit a request.

Yes, but tickets can only be transferred once the order has been fully paid. If your order is on a payment plan, it must be paid in full before transferring.

• You can transfer ownership from your Universe account (tickets must be transferred individually).
• Transfers cannot be undone, and any order with a transferred ticket becomes non-refundable.